TERMS AND CONDITIONS
The terms and conditions outlined below form the basis of the contract between DCW Osteopathy and you. Please read them carefully as a contract is a legally binding agreement and these terms and conditions will be referred back to, in order to resolve any disputes or queries.
Inappropriate Behaviour
I have a zero tolerance for any inappropriate behaviour. I reserve the right to stop the treatment immediately if any patient demonstrates any of the following types of behaviour: sexual, abusive, intimidation, aggressive, or intoxicated behaviours (this list is not exhaustive). All monies will be forfeited and not refunded.
Covid-19 Specific Cancellation Policy
If you have an appointment booked with me and experience any Covid-19 like symptoms (including not limited to, fever, fatigue, new dry cough, difficulty breathing, sore throat or loss of smell or taste) please contact me immediately. I will rearrange your appointment to a mutually agreed date.
This is also the case if a member of your household begins to show symptoms.
In all other cases please provide 24 hrs notice if you cannot keep your appointment so I can offer your time to someone else.
Non Covid-19 specific cancellation policy
My normal cancellation policy will apply if you provide less than 24hrs notice and I have not confirmed receipt of your notification.
This means your appointment fee in full will be payable before your next appointment can take place.
General
1. Any bookings cancelled with less than 24 hrs notice will be charged IN FULL
2. Should bad weather prevent attendance for an appointment, the appointment will be postponed to the nearest mutually agreed date.
3. No appointments will be carried out if any fees are overdue.
Payment
1. Payment is due via the ‘Lopay’ invoice that you will receive by email beforehand.
2. DCW Maintenance Club is a six-month subscription plan to be paid monthly (on the 1st of every month) for the duration of your subscription via ‘Lopay’.
3. Cancellation of your subscription within your first six months will result in you being liable to continue payments until the end of the six month term.
4. At the end of the six months your subscription becomes a rolling monthly plan which you can cancel at any time by email.
5. DCW Osteopathy does not accept payments by cheque or offer any terms of credit.
6. Any default in payment will cause the booking to be cancelled without refund.
7. Any breach of the agreement will result in instant black listing and all monies will be forfeited. 8. DCW Osteopathy operates a no refund policy.
Gift Vouchers
1. My normal 24-hour cancellation policy applies.
2. Gift vouchers cannot be used with any other offers or discounts.
3. There is no cash alternative.
4. They are non-refundable.
5. They are transferable.
Last updated 1 August 2023